More Googly Evil

Because I like beating dead horses:

What’s at stake? Over the years, Google has collected a staggering amount of data, and the company cheerfully admits that in nine years of operation, it has never knowingly erased a single search query. It’s the biggest data pack rat west of the nsa, and for good reason: 99 percent of its revenue comes from selling ads that are specifically targeted to a user’s interests. “Google’s entire value proposition is to figure out what people want,” says Eric Goldman, a professor at Silicon Valley’s Santa Clara School of Law and director of the High Tech Law Institute. “But to read our minds, they need to know a lot about us.”

Every search engine gathers information about its users—primarily by sending us “cookies,” or text files that track our online movements. Most cookies expire within a few months or years. Google’s, though, don’t expire until 2038. Until then, when you use the company’s search engine or visit any of myriad affiliated sites, it will record what you search for and when, which links you click on, which ads you access. Google’s cookies can’t identify you by name, but they log your computer’s IP address; by way of metaphor, Google doesn’t have your driver’s license number, but it knows the license plate number of the car you are driving. And search queries are windows into our souls, as 658,000 aol users learned when their search profiles were mistakenly posted on the Internet: Would user 1997374 have searched for information on better erections or cunnilingus if he’d known that aol was recording every keystroke? Would user 22155378 have keyed in “marijuana detox” over and over knowing someone could play it all back for the world to see? If you’ve ever been seized by a morbid curiosity after a night of hard drinking, a search engine knows—and chances are it’s Google, which owns roughly half of the entire search market and processes more than 3 billion queries a month.

And Google knows far more than that. If you are a Gmail user, Google stashes copies of every email you send and receive. If you use any of its other products—Google Maps, Froogle, Google Book Search, Google Earth, Google Scholar, Talk, Images, Video, and News—it will keep track of which directions you seek, which products you shop for, which phrases you research in a book, which satellite photos and news stories you view, and on and on. Served up à la carte, this is probably no big deal. Many websites stow snippets of your data. The problem is that there’s nothing to prevent Google from combining all of this information to create detailed dossiers on its customers, something the company admits is possible in principle. Soon Google may even be able to keep track of users in the real world: Its latest move is into free wifi, which will require it to know your whereabouts (i.e., which router you are closest to).

Google insists that it uses individual data only to provide targeted advertising. But history shows that information seldom remains limited to the purpose for which it was collected. Accordingly, some privacy advocates suggest that Google and other search companies should stop hoarding user queries altogether: Internet searches, argues Lillie Coney of the Electronic Privacy Information Center, are part of your protected personal space just like your physical home. In February, Rep. Edward Markey (D-Mass.) introduced legislation to this effect, but Republicans have kept it stalled in committee. Google, which only recently retained a lobbying firm in Washington, is among the tech companies fighting the measure.

When I first contacted Google for this story, a company publicist insisted I provide a list of detailed questions, in writing; when I said that I had a problem with a source dictating the terms for an interview, he claimed that everyone who covers Google—including the New York Times and the Wall Street Journal—submits advance questions. (A Times spokeswoman told me the paper sees no ethical problems with such a procedure, though individual reporters’ decisions may vary; an editor in charge of editorial standards at the Journal said the same thing.) The Google flack assured me that this was so he could find the best person for me to talk to—more information for Google, so that Google could better serve me.

Eventually he agreed to put me in touch, sans scripted questions, with Nicole Wong, Google’s associate corporate counsel. I asked her if the company had ever been subpoenaed for user records, and whether it had complied. She said yes, but wouldn’t comment on how many times. Google’s website says that as a matter of policy the company does “not publicly discuss the nature, number or specifics of law enforcement requests.”

So can you trust Google only as far as you can trust the Bush administration? “I don’t know,” Wong replied. “I’ve never been asked that question before.”

Just trust them.

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