ObamaCare Clusterfuck: How was CGI supposed to do any debugging without access to the logs?
I hold no brief for rent-extracting behemoth contractors, but even the best contractor is only as good as their client, and HHS -> the West Wing -> Obama seem to have been terrible clients. CNN:
The Obama administration was given stark warnings just one month before launch that the federal healthcare site was not ready to go live, according to a confidential report obtained by CNN.
The caution, from the main contractor CGI, warned of a number of open risks and issues for the HealthCare.gov web site even as company executives were testifying publicly that the project had achieved key milestones. ...
But the CGI document, which describes "top risks currently open" and "outstanding issues currently being mitigated" says the testing timeframes are "not adequate to complete full functional, system, and integration testing activities" and lists the impact of the problems as "significant."
Another element is listed as "not enough time in schedule to conduct adequate performance testing" and given the highest priority.
CGI had no comment other than to confirm authenticity of the report that also gave "the highest priority" and warns "we don't have access to monitoring tools" and "hub services are intermittently unavailable" -- short for the "site's not working sometimes."
One concern, listed as "severe," warned, "CGI does not have access to necessary tools to manage envs in test, imp, and prod. Specifically (1) we don't have access to central log collection / view (2) we don't have access to monitoring tools. We have repeatedly asked CMS and URS but have not been granted this access."
Seems to me that when your main contractor says they need debugging information, you give it to them. Right?
Note this story is from two days ago, so I apologize for not getting to it earlier; I'm preparing for the heating season. But the ObamaCare is such a target-rich environment, it's almost impossible to get to everything. This incident, however, struck me as remarkable.