Why was Caitlin White’s $113,000 brain surgery delayed for more than two months? Would she ever have had the surgery without the intervention of TV news?
It’s really not clear from the linked story, but this much is clear: Caitlin’s mother believes the “claim came in too late” for her to have the surgery scheduled for May. She also believes that the insurer denied coverage altogether when she rescheduled the surgery. The insurer, Aetna, disputes the circumstances, but according to the story it took pressure from a local TV station and a four-day investigation to get Aetna to “change its tune” and “partner” with Tampa General Hospital to fully cover the costs. Read more









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