Denial of Care

Aetna says your pain is ugly

Karen George is in extreme pain, taking "daily doses of Klonopin, Flexeril, and Lortab", but Aetna won't cover surgery to correct her disconnected jawbone, because it is "cosmetic".

Now that I have your attention, I want to change the subject from bashing Aetna.

Health care: can we put lipstick on this pig in a poke?

or, Why Does Aetna Hate Ruth Kaufman's Toe?

There are two strands here: denial of care, and lack of transparency.

My health insurance, for which I pay $395 per month, will not cover the foot surgery my doctor says I need: a toe joint replacement that is supposed to last 20 years and which will restore mobility and reduce pain.